The Quality of Care study examined three key dimensions of quality within primary healthcare facilities :
-Quality of facility infrastructure (structural attributes)
-Quality of provider-patient interactions (process attributes)
-Patient satisfaction post-consultation (outcomes)
This comprehensive report charts the evolution of these dimensions since the baseline study in 2016, midline study in 2018, and the recent end-line study in 2023.
The insights from this study are invaluable for guiding decisions and strategic planning in Kosovo, offering a solid foundation for evidence-based actions.
You can access the Quality of Care Study 2023 for download at the following link : Quality of Care Study 2023.
