A 3-day training on Introduction to Quality Management which is Module 6 of the Management Training was conducted by an international expert Mr. Calin Nicolae Dragulanescu during 10-12 May 2017. The accredited training provided an introduction to Quality Management principles and models; understanding quality; client and stakeholder views; how to measure quality; quality models (European Foundation for Quality Management- EFQM, International Standards Organization-ISO Baldrige); the key elements of the EFQM model; continuous improvement strategies; tools for Continuous Quality Improvement-CQI, and internal auditing strategies. Participants in the training included DHSWs, Heads of MFMCs, and Master Trainers for PHC.
